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Privacy Policy — What We Collect and How We Use It

We collect contact details, payment identifiers for Touch 'n Go, GrabPay, Boost dan FPX, and device information when you open an account and place a bet.

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Information We Collect and Why We Need It

royal99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register we ask for your email, phone number, and preferred payment method — Touch 'n Go, GrabPay, Boost, or FPX — so we can identify your wallet and process deposits in seconds. We log your device type, IP location within Malaysia, and session timestamps

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to detect unusual activity and prevent duplicate accounts. Bet history, game choices, and withdrawal requests stay in our system to comply with local record-keeping obligations where they apply and to resolve disputes if a payout is questioned. We do not sell your data to third parties,
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and we only share it with payment processors and game studios when a transaction or gameplay session requires it. Cookies remember your language preference and keep you signed in; you can clear them in your browser settings, though doing so will log you out and reset
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display preferences. Retention periods depend on local law — typically we keep account records for the duration of your active account plus a regulatory hold period where required, then anonymize or delete them.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY HELP

Contact Us About Your Data

If you want to see what we hold, update outdated information, or close your account and erase your records, reach our privacy support team through live chat, email, or the contact form. Response time is usually under twenty-four hours for data requests, and we walk you through each step so you know exactly what gets deleted and what stays for compliance.

Team online

Live Chat

Open the chat bubble in the bottom-right corner and type 'data request' to connect with a privacy-trained agent who can pull your records, confirm what we store, and start the deletion process if you choose to close your account permanently.

Email Privacy Team

Send your request to our dedicated privacy inbox with your registered email and account username. We reply within one business day with a summary of the data we hold, options to export it as a file, and instructions for requesting corrections or deletion.

Contact Form

Fill out the form under Account Settings and select 'Privacy Inquiry' from the dropdown. Attach any supporting documents if you are updating identity details, and our team will verify the change and confirm it by email once processed.

HOW WE PROTECT IT

Security, Cookies, Retention — Your Data Rights Explained

We encrypt deposits and withdrawals end to end, store passwords as salted hashes, and require two-factor authentication for large withdrawals so only you can move funds out.

End-to-End Encryption

Touch 'n Go, GrabPay, Boost, and FPX transactions pass through encrypted channels from the moment you confirm a deposit to the instant it lands in your wallet. We never see your full card or bank credentials — only a token the payment provider sends us to verify the transfer.

Cookie Control

Session cookies keep you logged in while you switch between live tables and slot rooms; performance cookies measure page-load speed in different Malaysia cities. You can block third-party cookies in your browser settings and still place bets — only the session cookie is required.

Data You Can Export

Request a copy of your account profile, deposit and withdrawal history, bet records, and support tickets in a machine-readable file. We deliver it to your registered email within five business days, and the export includes every data point we hold about you.

Retention Windows

Active account data stays live until you close your account; then we keep transaction logs and bet history for the period local law requires — typically five years — before anonymizing personally identifiable fields and moving records to cold storage or deleting them outright.

Who Sees Your Data

Payment processors see your deposit amount and wallet ID to clear the transaction; game studios see a session token and your bet size to run the round. We do not share your email, phone number, or location with advertisers, and we never sell lists of player profiles.

Policy Updates

When we add a new payment method or change how we handle cookies, we post the revised policy here and send an email to active accounts. Major changes include a thirty-day notice period so you can review them before they take effect, and you can close your account before the new terms apply if you disagree.

Common Questions About Your Data on royal99

Players in Kuala Lumpur and across Malaysia ask us how long we keep records, whether deposits are private, and how to delete an account. Below are the answers we give most often — if yours is missing, reach our privacy team through live chat or email.

We ask for your email, phone number, and payment method — Touch 'n Go, GrabPay, Boost, or FPX — plus your device type and approximate location to verify you are in a region where access is permitted under local law. We do not request identity documents unless a large withdrawal triggers enhanced verification.

Yes. Contact our privacy team through live chat or email and request an export. We send a file to your registered email within five business days containing your profile, deposit and withdrawal history, bet records, and support tickets in a format you can open in any spreadsheet program.

We keep transaction logs and bet history for the period local law requires — usually five years — then anonymize personally identifiable fields before archiving or deleting the records. Session data and cookies are erased immediately when you close your account, and your email is removed from marketing lists within forty-eight hours.

We share deposit amounts and wallet identifiers with Touch 'n Go, GrabPay, Boost, and FPX to process payments, and we send session tokens to game studios so they can run your bets. We do not sell your email, phone number, or bet history to advertisers or data brokers, and we never share lists of player profiles.

Session cookies keep you logged in and remember your language choice; performance cookies measure page-load times in different cities. You can block third-party analytics cookies in your browser without losing access to the lobby — only the session cookie is required to place bets and view your balance.

Open live chat or email our privacy team and request account closure. We ask you to confirm by replying from your registered email, then we close your account within forty-eight hours, remove you from marketing lists, and schedule your data for deletion after the regulatory hold period expires where applicable.

Yes. We post the revised policy on this page with a new date at the top and send an email to active accounts. Major changes include a thirty-day notice period, and you can close your account before the new terms take effect if you prefer not to continue under the updated policy.

Privacy Policy — What We Collect and How We Use It

Contact Us About Your Data

Live Chat

Email Privacy Team

Contact Form

Security, Cookies, Retention — Your Data Rights Explained

End-to-End Encryption

Cookie Control

Data You Can Export

Retention Windows

Who Sees Your Data

Policy Updates

Common Questions About Your Data on royal99

01 What personal information does royal99 collect when I register?

02 Can I see all the data royal99 holds about me?

03 How long does royal99 keep my account data after I close my account?

04 Does royal99 share my data with third parties?

05 What cookies does royal99 use and can I turn them off?

06 How do I delete my royal99 account and erase my data?

07 Will royal99 notify me if this privacy policy changes?

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